Return Policy

• Damaged items: Your order arrived with visible damage to the product or packaging
• Defective items: The product has manufacturing defects or quality issues
• Incorrect orders: You received the wrong item, wrong size, or wrong design

Claims must be submitted within 7 days of delivery. After this window, we may not be able to process your claim.

Non-Returnable Situations

We cannot accept returns or offer refunds in the following situations:

• Change of mind or buyer's remorse
• Size preference after ordering (please verify sizing before purchase)
• Color preference or expectations (colors may vary slightly from screen to print)
• Items that have been worn, washed, or altered
• Claims submitted more than 7 days after delivery
• Items that were made correctly according to your order specifications

How to Submit a Claim

If your order arrived damaged, defective, or incorrect, please follow these steps:

1. Contact us through our contact page within 7 days of delivery
2. Include your order number in your message
3. Provide clear photos showing the issue (damage, defect, or wrong item)
4. Describe the problem in detail
5. Wait for our team to review your claim and provide next steps

Please do not discard the item or packaging until we've reviewed your claim. We may need additional photos or information to process your request.

Resolution Options

If your claim is approved, we will offer one of the following resolutions:

• Replacement: We'll create a new item for you at no additional cost
• Refund: We'll issue a full refund to your original payment method
• Store credit: Receive credit toward a future purchase (if preferred)

The resolution method will be determined based on the nature of the issue and product availability. We will work with you to find the best solution.

Processing Time

Once we receive your claim with photos and details, our team will review it within 1-2 business days. If approved:

• Replacements: Will be created and shipped according to our standard production timeline
• Refunds: Will be processed within 5-7 business days and appear in your account within 7-10 business days depending on your financial institution

Before You Order: Important Notes

To ensure you're happy with your purchase, please:

• Check sizing carefully: Refer to our size charts before ordering
• Review your order details: Double-check design, color, and customization before checkout
• Understand color variations: Colors may appear slightly different on screen versus the printed product
• Contact us with questions: If you're unsure about anything, reach out before placing your order

Shipping Costs for Approved Claims

For approved claims due to our error (damaged, defective, or incorrect items), we will cover all shipping costs for replacements. You will not be required to return the defective or incorrect item unless specifically requested.

Changes to This Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

We encourage you to review this Return Policy periodically to stay informed about our return procedures.

Contact Us

If you have any questions about our Return Policy or need to submit a claim, please contact us through our contact page. We're committed to making things right when we make a mistake.